Managed Services.

Service Contract (Outsourcing)
By signing a service contract, Chatwin is responsible for the resolution of all faults in the equipment hired, guarantying effectiveness of 99%. This translates to optimal performance of IT resources.

Service Calls
Can be solicited directly to Chatwin Contact Center via phone, e-mail or web at chatwincompany.com.

Dell Remote Monitoring
Is a service that proactively monitors your PCs, servers and networks to identify problems and address them before something goes wrong. It’s like putting your IT environment on “auto-pilot”. We monitor your platforms 24x7 with our own managed services technology so we are automatically alerted to potential problems. Many issues can be corrected by our customer support staff without you even noticing a problem. We electronically update you with patches, upgrades and new features, to free your IT staff from hardware and software maintenance activities.

Systems Arquitecture.

Using industry standards, Chatwin has specialists in the design and implementation of all types of network infrastructures, ranging from structured cabling to the design and structuring of a Data Center.

Implementation and Migration.

Today, the availability of information has become one of the highest priorities for small and large business. With the necessary information, it becomes a great strength against the competition and at the same time invaluable profits for the business.

Consulting.

In a highly competitive world, where globalization requires a high level of quality, processes play a key role in the successful management of operations. Every day, the number of challenges the IT team must face is rising, and the only way to overcome them successfully is by correctly defining, documenting and implementing processes and procedures for all activities that are performed on a daily basis or in case of an unexpected event. Chatwin Company provides advice on the definition, documentation and implementation of processes for the IT area, standardizing the daily activities, and unexpected events, achieving an optimum level of quality and continuous improvement.

Installations.

When purchasing new equipment or software, is vital to ensure proper installation, to ensure proper functioning, and to obtain the maximum investment. Chatwin Company offers guaranteed installation of equipment such as Servers, Workstations, Laptops, Printers, Storage devices, Backup devices, Switches, Routers, Firewalls, as well as installation and configuration of software from different vendors.

Installations are always performed by high qualifed and certified personnel. This guarantees a proper installation and therefore proper functioning of equipment or software purchased.

Maintenance and Support.

Proactive Maintenance
The best way to face the technology problems is prevention, and for that we offer preventive maintenance for equipment such as servers, workstations, Laptops, Printers, Storage Units, Support Units, among others. These maintenances include complete physical cleaning of equipment, software and hardware updates and operating system tune-up, this way avoiding a number of breakdowns that come often cause the lack of maintenance.

Corrective Maintenance
When IT equipment present failures, it is necessary to take immediate action to correct them as soon as possible, as the impact of these failures may result in significant loss for the institutions. Chatwin Company not only offers a quick response to these faults, we determine the causes that led to the failure, to provide a real solution to the problem and to avoid having the same issue to be present again.

Outsourcing
Today, Outsourcing services provide the institutions with the opportunity to free themselves from the workload and costs of managing those areas outside of their business core, by sub-contracting companies specialized on those specific areas, allowing the institution to focus only on the areas that are truly productive and are part of their business goals.

Chatwin Company provides outsourcing services to support servers, workstations, Laptops, Printers, Storage Units, Backup Units, Structured Cabling, among others, so you can focus on your real business. Ours is to keep your IT infrastructure running... always!